The participant from Portugal had met the initial needs, nevertheless the reward wasn't credited, and the necessities were modified devoid of staying mentioned from the Conditions and terms.
I deposited €twenty cash and I can not withdraw it. It suggests that I should Engage in them whilst no other identical web-site has this restriction.
The Problems Team acknowledged the participant's fears but emphasised the typical processing time for withdrawals, advising tolerance and cooperation with the casino. A result of the participant's not enough response to follow-up inquiries, the complaint was in the end rejected.
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The participant from New Zealand has requested a withdrawal ahead of distributing this complaint. The participant later educated us that she acquired her winnings, as well as the complaint was shut as solved.
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The player from Portugal experienced accomplished the casino's requested verification system, which provided supplemental uncommon steps. Regardless of complying, the player had been awaiting twenty times without having a response.
Persons/bodies to whom/which personalized details might be communicated, or who may possibly entry them of their potential as Liable Officers or facts processing officers
You could find much more information regarding each of the problems and black points from the 'Safety Index spelled out' element of the evaluate.
The player from Portugal has long been blocked. The casino believes the player has made multiple accounts. We turned down the complaint because the participant stopped responding.
The player from Greece was permitted to produce a second account while in the casino and deposit Even with an Energetic self-exclusion. The participant stopped responding to your criticism, and it absolutely was shut as "turned down".
The participant from Austria is struggling to withdraw winnings given that the casino claims that Skrill, the tactic useful for deposit, is not really available of their country. In addition, the player continues to be prohibited from making use of other withdrawal techniques. The issue has been fixed successfully.
The participant from Greece had requested an account closure at Twin Casino due to concerns about gambling dependancy. The casino experienced closed the account only to permit it to be reopened later on with the same electronic mail, leading to a lack of 336 euros. The participant was requesting a refund of this volume. We contacted the casino, asking for casino influencers clarification on how a self-excluded participant could develop a new account Together with the very same details.
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